Contact Rural/Metro

In an emergency: Don’t delay, call 911 first! – A reminder from your friends at Rural/Metro.

Rural/Metro welcomes your questions and feedback. Please use the following contact information:

For inquiries about fire service or EmergiCare ambulance subscriptions:
Rural/Metro Member Services
1400 Centerpoint Blvd., Suite 172
Knoxville, TN 37932
865-560-0239
memberservices@ruralmetrotn.com

For inquires about an ambulance transport bill:
Rural/Metro Ambulance Billing
Phone: 800-889-1581
ambulancebilling@ruralmetrotn.com

For employment inquiries:
Rural/Metro Human Resources
910 Callahan Road
Suite 102
Knoxville, TN 37912
Phone: 865-573-1448
Fax: 865-609-8953
humanresources@ruralmetrotn.com

For community event requests:
Rural/Metro Community Events
1400 Centerpoint Blvd., Suite 172
Knoxville, TN 37932
Phone requests for Rural/Metro Fire Department: 865-215-4667
Phone requests for Rural/Metro Emergency Medical Services: 865-573-5779, ext. 10
communityevents@ruralmetrotn.com

Driving Directions:

To Centerpoint Blvd. Offices
From I-40, take I-140 (Pellissippi Parkway) north toward Oak Ridge.
Just past the Lovell Road exit, turn left at the Centerpoint sign (there is a left turn lane).
Take the first right into the complex.
Suite 172 is on the right next to Laurel Cafe, which is the only business to have a sign on the front of the building.
Look for the round Laurel Cafe sign and Rural/Metro's entrance is just to the left.

To Callahan Road Offices
Take I-75 North.
Exit Callahan Road.
Turn left at end of exit.
Go .6 miles to 910 Callahan Road.

Get Directions from